Terms of Use

By accessing or using the Fleetoz web application, the Carva passenger app, the CommutecGo Passenger app, the Fleetoz Hero vendor app, the Fleetoz Driver app, or any related APIs and services (collectively, the "Services"), you agree to be bound by these Terms. If you do not agree, do not use the Services.

You must be at least 18 years old and capable of entering into a binding contract. If you are using the Services on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms.

• You are responsible for the accuracy of information provided at signup.
• You are responsible for safeguarding your credentials and for all activity under your account.
• Notify us immediately of any unauthorised use or security breach.
• We may suspend or terminate accounts that violate these Terms or applicable law.

You agree not to:

• Use the Services for any unlawful, fraudulent, or harmful purpose;
• Interfere with or disrupt the Services, servers, or networks connected to the Services;
• Attempt to reverse engineer, decompile, or extract source code from any part of the Services;
• Use bots, scrapers, or automated means to access or extract data without our written consent;
• Misrepresent your identity or impersonate any person or entity;
• Upload viruses, malicious code, or content that infringes third-party rights.

The Services enable corporates, fleet operators, drivers and passengers to coordinate ground transport. Trip fulfilment is performed by independent transport providers. Fleetoz is a technology platform and is not the provider of the underlying transport service.

Pricing, fares, tolls, taxes and surcharges are determined by your organisation's contract, vendor agreement, or applicable rate card. You agree to pay all charges incurred in connection with your bookings, including any cancellation or no-show fees.

Drivers and vendors using the Fleetoz Hero and Fleetoz Driver apps must hold all licences, permits, insurance and registrations required by law. You are responsible for the safe operation of vehicles, compliance with traffic laws, and fair treatment of passengers.

You retain ownership of content and data you submit to the Services. By submitting content, you grant Fleetoz a worldwide, non-exclusive, royalty-free licence to host, store, process and display that content as necessary to operate and improve the Services. Anonymised and aggregated data may be used by Fleetoz for analytics and product improvement.

The Services, including all software, design, text, graphics, logos, and trademarks, are owned by Fleetoz or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services for their intended purpose.

The Services may integrate with third-party services such as maps, payment processors, analytics and HRMS providers. We are not responsible for the availability, accuracy or content of third-party services, and your use of them is subject to their own terms.

The Services are provided "as is" and "as available" without warranties of any kind, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Fleetoz does not warrant that the Services will be uninterrupted, error-free, or fully secure.

To the maximum extent permitted by law, Fleetoz, its parent Aurafox Solutions Pvt Ltd, affiliates, officers, employees and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or other intangible losses arising from or related to your use of the Services. Our total aggregate liability for any claim shall not exceed the amount paid by you to Fleetoz in the twelve (12) months preceding the claim, or INR 10,000, whichever is greater.

You agree to indemnify and hold harmless Fleetoz, its parent, affiliates and their personnel from any claims, damages, liabilities, costs and expenses (including reasonable legal fees) arising from your use of the Services, your violation of these Terms, or your violation of any third-party right.

We may suspend or terminate your access to the Services at any time if you breach these Terms, create risk for other users, or for any legitimate business reason. You may stop using the Services at any time. Sections that by their nature should survive termination (including ownership, disclaimers, liability limits and governing law) will survive.

We may modify or discontinue the Services, in whole or in part, at any time. We may also update these Terms from time to time; the updated version will be posted on this page with a revised effective date. Continued use of the Services after changes constitutes acceptance of the revised Terms.

These Terms are governed by the laws of India, without regard to conflict of laws principles. Courts located in Pune, Maharashtra shall have exclusive jurisdiction over any disputes arising from or related to these Terms or the Services, subject to any mandatory consumer protection laws of your place of residence.

For questions about these Terms, please contact:

Fleetoz Solutions Pvt Ltd
A subsidiary of Aurafox Solutions Pvt Ltd
Email: manas@fleetoz.com
Locations: Pune · Dubai